Business Systems and Data Manager

Job Summary

NQA are seeking a Business Systems and Data Manager to join their team based in Dunstable. In this role, you will be responsible for overseeing and enhancing the data, processes, and systems that support NQA's certification activities. Working closely with senior leadership, you will deliver actionable insights, improve system performance, and support strategic decision-making through high-quality data analysis and reporting. NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.

About the role

• Oversee the maintenance, development and improvement of key business systems, including system integration across NQA and Kiwa.
• Support the adoption of new technologies to improve effectiveness and customer experience.
• Provide leadership and guidance to the wider team, to improve system understanding and performance. 
• Produce and review key compliance and operational reports (including UKAS Certcheck, New Work Reconciliation, and late and ovedue reporting).
• Manage fee run processes and resolve related system issues.
• Analyse certification, audit, and compliance data to identify trends and insights.
• Develop dashboards and reports to present findings to stakeholders.
• Provide ongoing EQM system support, updates, and record maintenance.
• Support onboarding and training of new users across business systems.
• Ensure high standards of data quality and system output, maintaining accuracy, consistency and compliance across all reporting and processes.

Do you have what it takes?

• Proven experience in business systems or data management within a regulated or certification environment.
• Degree in Business Information Systems or related discipline, or equivalent experience.
• Experience in leading teams, managing projects, and implementing system improvement. 
• Experience in data analysis, reporting, and visualisation. 
• Strong understanding of compliance frameworks (UKAS experience desirable).
• Strong analytical and problem-solving skills. 
• Excellent communication, stakeholder management, organisation, and time management skills.
• Experience with data tools such as SQL and Power BI (or similar).
• Relevant certifications in data, systems, or project management (desirable).
• Ability to travel occasionally, as required.

What can you expect from us in return?

• Competitive Salary - salary details on request
• 35 hours per week - Monday to Friday, hybrid working (3 days in the office, 2 days from home)
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, increased entitlement with length of service
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Long service rewards
• Salary Reviews
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.